We don’t offer refund or exchange unless the product is received
damaged to you.

To be eligible for a return in case of damages in the product, you need to
ensure the following:

1. Contact us within 48 hours of delivery
2. Make an opening video of the parcel right from unpacking it which
clearly showcases the label and tracking id
3. Send the video to: artbypurplelady@gmail.com
If your return request gets accepted, we’ll mail you a return shipping label,
as well as instructions on how and where to send your package. You can
always contact us for any return question at artbypurplelady@gmail.com

Please note:

All of our products are handmade items- some imperfections and
variations will be there and are very normal as these products are coming
right from human hands and not a machine.
These imperfections will not be considered as defects/damages.

Refunds

We will notify you once we’ve received and evaluated your returned
product, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment
method within 3-5 working days.
Please note that it can take some time for your bank or credit card
company to process the refund.

Shipping policy

Our dispatch time can vary between 02-05 working days on display
products. Customize artwork can take 07-22 working days as will be
discussed personally with the clients.
You will receive a notification once your product is dispatched along with
the respective tracking details.
In case you don’t receive a notification within 7 days, please feel free to
mail us at alaayadecor@gmail.com.
We ship via our trusted courier partners which can take 5-7 working days
post-dispatch to deliver your product.

Cancellation

All the orders placed on the website are not eligible for cancellation. For
any assistance, contact us on: artbypurplelady@gmail.com